Shipping policy

Payment Terms

Effective Date: 08-01-2025

At Lago & Urdaneta Custom Shop, we strive to offer a seamless and secure payment experience for our customers. By completing a purchase on our website, you agree to the following payment terms.

 

1. Payment Platform

  • Payments on our web store are securely processed through MONEI, a trusted and GDPR-compliant payment provider.
  • Accepted payment methods include credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and other supported local payment methods available via MONEI.

 

2. Payment Process

  • Payments are charged immediately upon order confirmation.
  • Customers will receive an email receipt with the details of their purchase upon successful payment.

 

3. Currency and Taxes

  • All prices are listed in Euros (€) and include applicable VAT.
  • Customers are responsible for any additional import duties or taxes applicable in their region (for non-EU orders).

 

4. Failed Payments

  • If a payment fails, the order will not be processed. Customers should ensure sufficient funds or resolve issues with their payment method.
  • Contact our support team at info@lagourdaneta.com for assistance if a payment issue occurs.

 

5. Refunds

  • Refunds for approved returns will be processed through the same payment method used for the original transaction.
  • Refunds may take up to 10 business days to appear in the customer’s account, depending on the payment provider.

 

6. Security and Privacy

  • MONEI ensures secure payment processing with encryption and fraud protection measures.
  • For more information on how your data is handled, please review our Privacy Policy.

 

Shipping Policy

Effective Date: 08-01-2025

At Lago & Urdaneta Custom Shop, we aim to provide reliable and transparent shipping services to all our customers. Below are the details of our shipping terms and costs.

 

1. Shipping Locations and Costs
We ship our products worldwide from Calle Sicomoro 3, Parque Coimbra, Móstoles, Madrid, Spain, CP 28935. Shipping costs are calculated based on the destination as follows:

  • Spain: €14.88
  • European Union (EU): €29.88
  • Rest of the World: €48.88

 

2. Free Shipping Eligibility
We offer free shipping for orders meeting the following criteria:

  • Spain: Free shipping on orders over €300.
  • European Union: Free shipping on orders over €500.
  • Rest of the World: Free shipping on orders over €700.

 

3. Shipping Carrier
All orders are shipped via SEUR, a trusted logistics provider. Tracking information will be provided via email once the package has been dispatched.

 

4. Delivery Times
At Lago & Urdaneta, all our parts are made to order, ensuring unrivaled attention to detail. This crafting process typically takes 5 to 7 working days. Once your order is ready for shipping, the estimated delivery times are:

  • Spain and Andorra: 2-7 business days
  • European Union: 4-12 business days
  • Rest of the World: 8-30 business days

Important Notes:

  • Delivery times are estimates and may vary depending on the destination and customs processes.
  • Orders including multiple items may be shipped together once all products are ready.

 

5. Packaging and Handling

  • Orders are carefully packed to ensure safe transit.
  • Please inspect your package upon delivery. If damage is noted, contact us immediately at info@lagourdaneta.com with photos of the issue.

 

6. Customs and Duties
For orders outside the European Union, customers are responsible for any import duties, taxes, or customs fees imposed by the destination country.

 

7. Order Issues

  • Missed Deliveries: If the delivery fails due to an incorrect address or absence of the recipient, the customer may incur additional shipping fees for redelivery.
  • Lost or Delayed Packages: Contact us at info@lagourdaneta.com if your package is delayed or lost.

 

8. Changes to the Shipping Policy
We reserve the right to update this shipping policy at any time. Changes will be communicated via our website and will apply to future orders.