Privacy policy

Effective Date: 31-12-2024

At Lago & Urdaneta Custom Shop, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

 

1. Data We Collect

We collect and process the following personal data when you use our services:

  • Contact Information: Name, email address, phone number, shipping, and billing address.
  • Payment Information: Payment method details (processed securely through third-party payment providers such as Shopify Payments, PayPal, etc.).
  • Order Details: Products purchased, transaction amounts, and delivery information.
  • Website Usage Data: Cookies, IP addresses, and browsing behavior for analytics and marketing purposes.

 

2. How We Use Your Data

We process your data for the following purposes:

  1. Order Fulfillment: To process and deliver your orders, including confirmations and updates.
  2. Customer Support: To respond to your inquiries or requests.
  3. Marketing: To send promotional offers (only with your consent).
  4. Analytics: To improve our website and services through aggregated usage data.

 

3. Legal Basis for Processing

Under GDPR, we rely on the following legal grounds for processing your data:

  • Contractual Necessity: For fulfilling orders and providing customer support.
  • Consent: For sending marketing communications.
  • Legal Obligation: For compliance with tax, accounting, and legal requirements.
  • Legitimate Interests: For improving our services and website security.

 

4. Sharing Your Data

We only share your data with trusted third parties to fulfill our services, including:

  • Payment Providers: Shopify Payments, PayPal, etc.
  • Logistics Partners: For order delivery.
  • Legal Authorities: If required by law.

 

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Update or correct inaccurate data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit how we process your data.
  • Portability: Receive your data in a commonly used format.
  • Objection: Opt out of certain data processing, such as marketing.

To exercise these rights, contact us at info@lagourdaneta.com.

 

6. Data Retention

We retain your data only as long as necessary:

  • Orders: For up to 3 years to comply with legal obligations.
  • Marketing: Until you withdraw your consent.
  • Analytics: Aggregated data is stored indefinitely for business improvement.

 

7. Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies collect browsing behavior and preferences.

  • Types of Cookies:
    • Essential Cookies (required for website functionality).
    • Analytical Cookies (for improving user experience).
    • Marketing Cookies (to deliver personalized offers).

You can manage your cookie preferences through your browser settings or our cookie consent banner.

 

8. Data Transfers Outside the EEA

If personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as standard contractual clauses or data transfer agreements.

 

9. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss.

 

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.

 

11. Contact Us

For questions about this policy or to exercise your rights, contact us:

  • Email: info@lagourdaneta.com
  • Address: Lago & Urdaneta Custom Shop, Calle del Sicomoro 3, Parque Coimbra, CP: 28935, Madrid, Spain.

For unresolved complaints, you can contact the Spanish Data Protection Agency (AEPD) at https://www.aepd.es/.